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Welcome
Thank you for visiting our store.

Contacting the Customer Service Department
You can reach our customer service department by e-mail, telephone or regular mail. Our representatives are available to answer your phone calls during normal business hours. Please have your order confirmation number ready to assist us in serving you.

E-Mail Address: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: +44 (0)1865 301917

Mailing Address:
Smooga Ltd
56a Abingdon Road
Standlake
Witney
Oxon
OX29 7RQ

Company Registration Number: 8190854
VAT Registration Number: GB ?????

Paying with Credit Card
We accept credit card payment for online orders. Please provide the "bill to" address exactly as it appears on your credit card billing statement. During our online real time authorization process we will validate that the "Bill to" information you provided matches the information on file with your credit card issuing company. The processing of your order may be delayed if we cannot verify the "Bill to" information or the information does not match the address information on file. 

We accept the following payment types:

Processing an Order
Orders usually ship within 2 - 3 business days.

All orders are shipped from:
Smooga Ltd
56a Abingdon Road
Standlake
Witney
Oxon
OX29 7RQ

How to Change Your Order
We process your orders very quickly. If you find that you have made an error in your order, please notify us immediately by e-mailing us at the following e-mail address. If your order has not yet been processed, we may be able to correct it. However if the merchandise has already been shipped, we will be unable to modify any portion of your order.

Customer Service Email Address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Promotional Mailings
We will notify you of any upcoming promotions and specials that may interest you. If you do wish to receive these notifications, please make sure to check the box that reads: Check this box if you wish to receive special promotional mailings. For more information about our privacy policies click on the Privacy Policy hyperlink below.
Privacy Policy

Customer Service Email Address: This email address is being protected from spambots. You need JavaScript enabled to view it.

Returns and Exchanges
If you have received damaged, defective or incorrectly shipped merchandise contact our customer service department immediately. All returns should be shipped to the return centre address below.

Return Policy:
We strive to provide our customers with the highest quality products and best possible customer care. If you are not satisfied with your purchase, simply return it in its original condition with the packaging for a full refund within 30 days of purchase. Items must be unworn, unwashed, undamaged and on original packaging.

We only accept returns from items purchased at smoogakit.co.uk. Products purchased from other Authorized Dealers (online or in-store) must be returned to that dealer for return or exchange. 

All returns should be sent to the following address:
Smooga Ltd
56a Abingdon Road
Standlake
Witney
Oxon
OX29 7RQ

Contact:
E-mail address: This email address is being protected from spambots. You need JavaScript enabled to view it.
Phone: +44 (0)1865 301917